Return and Refund Policy

We want you to feel confident shopping with CherrySpecs. This policy explains how to request a return, refund, remake, or replacement. It applies to purchases made through CherrySpecs. Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.

1. How to Request a Return

Contact us at support@cherryspecs.com within 30 days after delivery. Include your order number, the item you wish to return, and the reason for your request. For a damaged, defective, or incorrect item, please include clear photos where possible.

All returns must be sent to the return address and according to the instructions we provide. Return addresses may vary by product and fulfillment location. Please contact us before sending anything back; do not use the address on the original package. We will provide return instructions as soon as reasonably possible. This process does not limit any mandatory cancellation or return rights under applicable law.

2. Eligible Non-Prescription Eyewear

Eligible non-prescription glasses and frames may be returned for a refund if you contact us within 30 days after delivery. The item must be in substantially original condition, with no scratches, damage, alteration, unauthorized adjustment, or signs of use beyond a reasonable indoor try-on.

Please return the frame, standard non-prescription lenses supplied with it, case, cleaning cloth, accessories, and any promotional items included with the purchase. Customized lens options or products clearly identified as final sale may not qualify for a change-of-mind return, except where required by law or where the item is defective.

3. Prescription Eyewear and Customized Lenses

Prescription lenses are made using the prescription and measurements submitted for your order. For a change of mind, style preference, or ordinary adaptation concerns, prescription lens charges and customized lens options are not refundable, except where required by applicable law or where the product is defective or was made incorrectly by CherrySpecs.

If you return an eligible prescription eyewear product, the frame portion may qualify for a refund after inspection. The refund will exclude prescription lens charges, lens upgrades, coatings, materials, thickness upgrades, and other customized options, except where applicable law requires otherwise. Please return the complete eyewear item unless we instruct you otherwise.

If you experience an eligible prescription issue, contact us within 30 days after delivery. After reviewing the order and supporting information, CherrySpecs may provide one complimentary lens remake for the same customer and prescription. We may ask for the original written prescription, PD information, photos, or an optician’s measurements. A complimentary remake is not a cash refund and cannot be transferred to another person or order. Additional remakes may require payment.

If the eyewear was made according to the prescription or measurements submitted with the order, errors in customer-submitted prescription details, PD, left-right eye selection, plus or minus sign, or other measurements are not manufacturing defects. We may still offer the complimentary remake described above if the request qualifies.

4. Incorrect, Damaged, or Defective Items

Please inspect your order after delivery. If an item arrives damaged, is materially defective, does not match your order, or was made using prescription values different from the information accepted with your order, contact us as soon as reasonably possible. Include your order number, a description of the issue, and clear photos where relevant.

After verification, CherrySpecs will provide an appropriate remedy, which may include repair, replacement, remake, or refund. If the issue is confirmed to be our error or a covered defect, we will provide reasonable return instructions and cover the approved return shipping cost. This section does not limit rights or remedies available under applicable law.

5. Exchanges and Different Styles

If you would like a different style, color, or frame, contact us before returning the item. Direct exchanges may depend on product availability. If a direct exchange is not available, you may request an eligible return and place a new order. Prescription lens charges and customized options remain subject to the rules in Section 3.

6. Return Shipping

For a change-of-mind return, the customer is responsible for return shipping and any related carrier charges. We recommend using a trackable shipping service and keeping the shipping receipt and tracking number.

If a return is due to a verified CherrySpecs error or covered defect, we will provide reasonable return instructions and cover the approved return shipping cost. We are not responsible for a return package that is lost or damaged before it reaches us, except where applicable law requires otherwise.

7. Inspection and Refunds

After we receive an authorized return, we will inspect it and notify you whether it is approved. Approved refunds will be submitted to the original payment method within 5 business days after approval. Your bank or payment provider may need additional time to post the refund.

Refunds are based on the amount paid for the returned item after discounts. Original shipping charges and customer-paid return shipping are not refundable for change-of-mind returns, unless applicable law requires otherwise or the return is due to a verified CherrySpecs error or covered defect.

If an approved return is incomplete or shows damage beyond a reasonable indoor try-on, we may deny the refund or reduce it to reflect the loss in value where permitted by law. We will explain the reason before making any reduction.

If a partial return causes the items kept from an order to no longer qualify for a promotion or discount, the refund may be adjusted to reflect the promotion terms that applied to the items kept, where permitted by law.

8. Items Not Eligible for Change-of-Mind Returns

The following items are generally not eligible for a change-of-mind return:

Prescription lenses and customized lens options, subject to the remake, defect, and applicable-law provisions above.
Items requested for return more than 30 days after delivery, subject to any longer period required by applicable law.
Products that have been scratched, bent, broken, altered, repaired, or damaged after delivery, beyond reasonable indoor try-on.
Items missing substantial original components or accessories.
Gift cards and items clearly marked final sale, except where defective or otherwise required by law.

9. Order Changes and Cancellations

Contact us at support@cherryspecs.com as soon as possible if you need to change or cancel an order. We will try to help, but changes or cancellations cannot be guaranteed once order preparation, prescription review, lens production, or fulfillment has begun.

If we approve a cancellation before fulfillment begins, we will refund the canceled amount to the original payment method. Any rights to cancel under applicable law remain unaffected.