This policy applies to prescription eyeglasses ordered from CherrySpecs. CherrySpecs manufactures eyewear from information supplied by the customer and does not provide an eye examination or independently issue a medical prescription through this website unless a separate service expressly says otherwise.
1 Current Prescription
You must use a current, valid eyeglass prescription issued by a qualified eye-care professional. The prescription must be intended for eyeglasses, not contact lenses, and must include all values required for the selected lens type. You are responsible for complying with any prescription requirements that apply to you.
2 Information Required
Depending on the lens type, required information may include sphere SPH, cylinder CYL, axis AXIS, addition ADD, prism, pupillary distance PD, and separate right-eye OD and left-eye OS values. Progressive or specialty lenses may require additional fitting information. Enter all plus and minus signs exactly as written.
3 Upload and Verification
We may require a legible copy of the prescription or request clarification. We may pause production while waiting for information. We may decline an order we cannot safely or accurately fulfill. Any review performed by CherrySpecs checks order completeness and production feasibility; it is not an eye examination or medical validation.
4 Pupillary Distance
PD helps position the optical center of the lenses. If PD is not written on your prescription, obtain it from an eye-care professional when possible. If you measure PD yourself or accept an estimated value, you are responsible for the accuracy of that measurement. Incorrect PD can affect comfort and visual performance.
5 Customer Confirmation
By submitting a prescription order, you confirm that the prescription and measurements belong to the intended wearer, are current and accurate, and have been entered correctly. You authorize CherrySpecs and its optical-laboratory partners to use the information solely as reasonably necessary to review, manufacture, deliver, and support the order, subject to the Privacy Policy.
6 Production Changes and Cancellation
Contact support@cherryspecs.com immediately to request a correction. We cannot guarantee changes after submission. Once lens production begins, the order is customized and normally cannot be changed or canceled.
7 Adaptation and Fit
A reasonable adjustment period may be necessary for a new prescription, frame, lens material, or progressive design. Frame alignment and wearing position can affect vision. If you experience difficulty, stop using the eyewear when safety may be affected and consult a qualified professional. Contact us within 30 days after delivery so we can review remake eligibility.
8 One Complimentary Remake
For an eligible non-defect prescription concern reported within 30 days after delivery, CherrySpecs may provide one complimentary lens remake for the same wearer, subject to verification and the Return and Refund Policy. We may request the original prescription, an updated prescription, professional measurements, the original eyewear, or photographs. The remake does not provide a cash refund of the original lens fee. Material upgrades or changes beyond correcting the verified issue may require payment of the difference.
9 CherrySpecs Manufacturing Error
If testing confirms that CherrySpecs manufactured the lenses differently from the prescription and order information we accepted, we will provide an appropriate remedy, which may include repair, replacement, remake, or refund. This provision is separate from the one-remake accommodation for customer-submitted errors or adaptation concerns.
10 Prescription Changes
A prescription change after the order is placed is not a product defect. Eligibility for a remake or other accommodation will be assessed under the rules in effect for the order. Additional charges may apply.
11 Safety
Do not drive or perform hazardous activities while vision is blurred, distorted, or uncomfortable. Seek prompt professional care for eye pain, sudden vision change, persistent double vision, flashes, floaters, or other urgent symptoms.
12 Contact
Prescription questions: support@cherryspecs.com